Answers
Frequently Asked Questions
Shipping, packing, returns and grading — the questions we actually get asked.
Frequently Asked Questions
What products do you sell?
We offer a growing selection of collectible trading cards, including Pokémon singles, rare cards, GX, V, VMAX, ex, and Tag Team cards. As we continue to expand, we'll also introduce additional collectibles, accessories, and sealed products.
Are your cards authentic?
We are committed to accurately representing every item we sell. Please read each product description carefully for details about the specific card, its condition, and any important information before making a purchase.
How do you determine card condition?
Each card is carefully inspected before it is listed. Any notable wear or imperfections will be disclosed in the product description whenever applicable.
How are cards packaged?
Every order is packaged with care to help protect your collectibles during shipping. Depending on the order, cards may be placed in penny sleeves, top loaders or semi-rigid holders, team bags, protective cardboard, bubble mailers, or sturdy shipping boxes.
How long does it take to process my order?
Orders are typically processed within 1–2 business days after payment has been received.
How long does shipping take?
Estimated delivery times are:
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United States: 3–7 business days
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Canada: 7–14 business days
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International: 10–21 business days
Delivery times are estimates and may vary depending on the shipping carrier and destination.
Will I receive tracking information?
Yes. Once your order ships, you'll receive a confirmation email with tracking information whenever tracking is available.
Do you ship internationally?
Yes. We ship to many countries around the world. International customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their local authorities.
Can I cancel my order?
Orders may be canceled if they have not yet been processed or shipped. Once an order has been dispatched, it can no longer be canceled.
Do you accept returns?
If there's an issue with your order, please contact us as soon as possible. Return eligibility depends on the condition of the item and the reason for the return. Please review our Return & Refund Policy for complete details.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery and include your order number along with clear photos of the damaged packaging and item(s). We'll review your claim and work to resolve the issue promptly.
What happens if my package is lost or delayed?
If your shipment is significantly delayed or appears to be lost, contact us and we'll help investigate the issue with the shipping carrier.
Do you restock sold-out cards?
Some products may be restocked, while others are limited in availability. Because collectible inventory can change frequently, we recommend checking back regularly or subscribing to our updates for new arrivals.
Can I place a bulk order?
Yes. If you're interested in purchasing multiple cards or placing a larger order, please contact us before ordering and we'll be happy to assist.
How can I contact customer support?
If you have any questions before or after your purchase, our customer support team is here to help. Simply reach out through our Contact page, and we'll respond as quickly as possible during normal business hours.
Not answered here?
Message us and we will add it to this page.
Most asked
The straight answers
Do you have a retail location I can visit?
There's no walk-in storefront. Everything is sold online here and live on Whatnot, and orders ship from our Los Angeles fulfilment center. Our LA address is a fulfilment suite, not a shop floor, so please order online rather than stopping by.
Do you offer case or wholesale pricing?
Yes — email omniversecollectiblesllc@gmail.com with the sets and quantities you want and we'll quote you. Case and multi-box pricing on sealed product is done by hand, and we'll tell you honestly whether it's coming off our own shelf or our supply partner's.
How do I use a discount code?
Do you offer express or expedited shipping?
Whatever expedited services the carriers offer for your address appear as options at checkout, priced by weight and destination. Note that shipping speed starts after processing: items we stock go out in 1–2 business days. Supplier-fulfilled items ship from our US partners with their standard tracked service and can't be upgraded to an expedited service.
Do you offer free shipping?
There's no permanent free-shipping threshold. We run free-shipping promotions periodically and they're displayed clearly on the site when they're live. Otherwise shipping is calculated at checkout from your location, method and package weight.