Refund policy

RETURNS AND REFUNDS — POKÉMON TCG

Omniverse TCG sells collectible trading cards and sealed Pokémon products. Because these items are collectibles, we cannot accept “changed my mind” returns on opened or used cards.

SEALED PRODUCTS
You may request a return within 30 days of delivery only if:
- the item is unused
- the factory seal is fully intact
- the item is in the original packaging

We do not accept returns for sealed products that have been opened, unwrapped, or have a broken seal.

SINGLES
Singles are not returnable unless:
- we sent the wrong card
- the condition is not as described
- the card arrived damaged in transit

DAMAGED OR WRONG ORDERS
Contact us within 48 hours of delivery.
Email us your order number and clear photos of:
- the shipping label
- the outer packaging
- the item

If we made the mistake, we will replace the item or issue a refund.

HOW TO START A RETURN
Email  omniversecollectiblesllc@gmail.com
Do not mail anything back until we reply with instructions.

If the return is approved because of our error, we cover return shipping.
Refunds go back to the original payment method after we inspect the item.