Shipping policy

At Omniverse Collectibles, we understand that every collectible matters. Whether you're adding a rare card to your collection or purchasing your first favorite Pokémon card, we're committed to making sure your order arrives safely, securely, and as quickly as possible.

Order Processing

  • Orders are processed within 1–2 business days after payment has been successfully received.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During product launches, promotions, or holiday seasons, processing times may be slightly longer.

Shipping Methods

We offer reliable shipping services with tracking for every order whenever available.

Estimated delivery times:

  • United States: 3–7 business days

  • Canada: 7–14 business days

  • International: 10–21 business days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location, shipping method, and package weight.

Free shipping promotions may be offered periodically and will be clearly displayed on our website when available.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to update after your package has been dispatched.

Secure Packaging

We take extra care when packaging every collectible.

Depending on the item purchased, cards may be shipped using protective materials such as:

  • Penny sleeves

  • Top loaders or semi-rigid holders

  • Team bags

  • Protective cardboard backing

  • Bubble mailers

  • Sturdy shipping boxes for larger orders

Our goal is to ensure your collectibles arrive in the same condition they left our facility.

Shipping Address

Please verify that your shipping address is accurate before completing your purchase.

Omniverse Collectibles is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is under the carrier's control.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact us as soon as possible. We'll gladly assist you in working with the carrier to resolve the issue.

Damaged Orders

If your order arrives damaged during transit:

  • Contact us within 48 hours of delivery.

  • Include your order number.

  • Provide clear photos of the packaging and the damaged item(s).

We'll review your claim and work with you to find an appropriate solution.

International Orders

International customers are responsible for any applicable customs duties, import taxes, VAT, or other fees required by their country's customs authority.

These charges are not included in your purchase price or shipping cost.

Multiple Item Orders

If your order contains multiple items, they may be shipped together whenever possible. In some cases, orders may arrive in separate shipments to ensure the fastest delivery.

Questions

If you have any questions regarding your shipment or need assistance with an order, please contact our customer support team. We're always happy to help and are committed to providing a smooth shopping experience from checkout to delivery.